New factsheet – Centrelink online debt system

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Since July 2016 the Department of Human Services/Centrelink has used a new online system to obtain information from people whose Australian Taxation Office (ATO) records do not match the employment income they reported to Centrelink. It also assesses and calculates any debts they owe.

If you receive a letter from Centrelink telling you to go onto myGov to confirm your income, or are contacted by a debt collector about a Centrelink debt assessed by the online system, this factsheet explains the letters you receive, how the online system works, and where you can find help.

This factsheet provides general information only and may be updated as more information is available about the new online system.